Hi Rocco,

On Wed, Oct 17, 2012 at 11:15 AM, Rocco Tocci <rocco.to...@tbsit.com> wrote:
> Hi guys, I would like to remove the field 'Time units (work units)' on the 
> screen for new phone ticket it is possible via sysconfig?

Check the setting Ticket::Frontend::AccountTime in SysConfig.
--
Mike
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