Hi Peter, On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester <rag4711-o...@yahoo.de> wrote:
> I wrote an postmaster pre-filter that searches in the tickets for an > existing external ID, if it's existing a new article to this ticket is > added. Otherwise a new ticket is added. > My problem is that I have to define the Agent ID (UserID) in the > Ticketsearch function in the pre-filter. > How can I handle searches in all tickets and not only supportef by the > selected agent? > This is nice. I think you know we have a Feature Add-On available that does exactly the same? http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/ If you want to use the TicketSearch function for system stuff, such as Postmaster filters, use UserID 1, which is hard-coded in the system to see all tickets. You'd see this in use throughout the complete code base. -- Mike
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