No, it will be sent as a plain notification. The ability to sent HTML emails would need to be added to the event based notifications, i.e. it would need development. Op 8 nov. 2012 18:15 schreef "Rocco Tocci" <rocco.to...@tbsit.com> het volgende:
> > > Hi Guys, I need help. > A customer wants to receive at the close of the ticket an email in HTML > format (to express satisfaction about the service provided) activating > some link with the emoticons. > We can put this kind of formatting in the text of the automatic > notifications? > > Many thanks > Rocco > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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