Hi Flavio:
You should use the TicketUpdate operation; the structure looks a bit like
this:
<UserLogin>user</UserLogin>
<Password>pass</Password>
<TicketNumber>20121130123456</TicketNumber>
<Ticket>
<Lock>lock</Lock>
</Ticket>
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature
Add-Ons for free and get direct support from the creators of OTRS –
Become a Subscription customer now ! - http://j.mp/OBoPuj
On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <flaviomatto...@gmail.com>wrote:
> Hi guys!
>
> is it possible to lock a ticket using generic interface? If it is how do I
> do it?
>
>
> Thanks
>
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
