Hi Rocco, The problem is the soap module on your environment is faulty. Since 3.1.x we ship the version in Kernel/cpan-lib and of course we ship a version that works.
Please check a blog post I wrote about this: http://blog.otrs.org/2011/10/15/fixing-the-soap-interface-for-otrs/ - it has a link to a .opm version of a working SOAP::Lite module, you can install it on your OTRS system to fix the issue. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Wed, Jan 9, 2013 at 1:27 PM, Rocco Tocci <rocco.to...@tbsit.com> wrote: > Hi guys I need your help: > > I'm trying to create the ticket by RPC on a Win 2003 server with OTRS > 3.0.10. > The client PC (Win XP) has installed the same version of OTRS (3.0.10). > I bring you the test script (just create the TicketNumer) > * > #!/usr/bin/perl > use SOAP::Lite; > > my $User = 'some_user'; > my $Pw = 'some_pass'; > > my $otrs = new SOAP::Lite(proxy => 'http://10.80.250.25/otrs/rpc.pl', uri > => 'http://10.80.250.25/Core'); > > #SOAP message > my $som; > > # create a new ticket number > $som = $otrs->Dispatch($User, $Pw, 'TicketObject','TicketCreateNumber'); > die $som->fault->{faultstring} if $som->fault; > my $TicketNumber = $som->result; > print "RPC: New Ticketnumer created: ".$TicketNumber."\n";* > > Case 1) > when I run the script from Win XP to Win 2003 OTRS 3.0.10 I get the > following error. > *Application failed during request deserialization: no element found at > line 1, column 0, byte -1 > at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line > 187* > > In the log of OTRS is not drawn anything even if I provide an incorrect > password, so I think that does not come to invoke the module rpc.pl on > the server. > > Case 2) > When I run the script from Win XP to Win 2003 with an OTRS 3.1.9 > *everything works OK* > > I probed the installation of perl modules SOAP and all ok > I examined the link > http://lists.otrs.org/pipermail/otrs/2009-November/029314.html about the > same problem but is not solved. > Obviously I can not update the server to 3.1.9 because the server is in > production and migration is planned soon. > I'm sure there 's something that escapes me and I can not understand. > > Can anyone help me? > thanks > > > > -- > Rocco Tocci > Application Architect > Strada Prov. 1 BariModugno n. 4 > 70123 Bari Italy > Tel. +39 0803855483 > > TBS IT – Telematic & Biomedical Services Srl a socio unico > Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste > Tel. 040 - 92291 > Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno > Tel. 0742- 32661 > C.F., P.IVA e Registro Imprese (TS) : 01165260322 > Cap.Soc. € 8.000.000,00 i.v. > una società di TBS Group SpA > > Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo > che questo messaggio è riservato esclusivamente al destinatario. Se esso vi > fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a > darcene comunicazione. Grazie. > According to the Italian and international laws in force, we inform you that > this message is reserved only for the addressee. If you are not the > addressee, please delete it immediately and notify us. Thank you. > P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, > consider the environment before printing this e-mail. > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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