Hi, you have to activate the DynamicField too in SysConfig in section: Subgroup: Frontend::Agent::Ticket::ViewZoom elements: 11 Group: Ticket Element: Ticket::Frontend::AgentTicketZoom###DynamicField Key - Value >DynamicField_Name> - 1
>>> Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com> 22.08.2013 >>> 00:12 >>> I created a new Ticket Dynamic Field and activated on the customer interface (its a 'date' field). Now, from the agent interface, how does the agent see the value that was introduced on the customer dynamic field?. At first I thought that it would show on the Ticket Information panel on the agent interface, but it doesn't. Am I missing something? Thanks in advance. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
