CustomerUserID => ['some id']
2013/8/28 Rocco Tocci <rocco.to...@tbsit.com>
> Hi guys I've added this ACL to limit the list of queues based on company :
> on Service e SLA works fine but on Queue not work
> any suggestions?
>
> $Self->{TicketAcl}->{'02-**basic'} = {
> Properties => {Frontend => { Action => ['AgentTicketPhone'], },
> CustomerUser => { UserCustomerID => ['ITALIALOGISTICA_PT'] },
> },
> Possible => {
> Ticket => {
> Queue => ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'],
> # Service => [],
> # SLA => ['Ripr.240min_L-D:H24'],
> },
> },
> };
>
> My OTRS is 3.0.10
>
> --
> Rocco Tocci
> Application Architect
> Strada Prov. 1 BariModugno n. 4
> 70123 Bari Italy
> Tel. +39 0803855483
>
> TBS IT – Telematic & Biomedical Services Srl a socio unico
> Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
> Tel. 040 - 92291
> Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
> Tel. 0742- 32661
> C.F., P.IVA e Registro Imprese (TS) : 01165260322
> Cap.Soc. € 8.000.000,00 i.v.
> una società di TBS Group SpA
> Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi
> informiamo che questo messaggio è riservato esclusivamente al destinatario.
> Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo
> immediatamente e a darcene comunicazione. Grazie.
> According to the Italian and international laws in force, we inform you
> that this message is reserved only for the addressee. If you are not the
> addressee, please delete it immediately and notify us. Thank you.
> P Per favore, pensa all'ambiente prima di stampare questo messaggio.
> Please, consider the environment before printing this e-mail.
>
> ______________________________**_________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive:
> http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev>
> To unsubscribe:
> http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev>
--
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafak...@gmail.com
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
