Thanks, Martin, for your response. Actually i am running Otrs on Ubuntu 12.04. I found that information earlier and uninstalled JSON::XS but it didnt help. It appears to be something external to Otrs but i cant figure out what.
Further assistance would be appreciated. Thanks again...Dan. On Jan 6, 2014 1:44 AM, "Martin Gruner" <martin.gru...@otrs.com> wrote: > Hi Dan, > you're running on Windows, right? > Please see http://bugs.otrs.org/show_bug.cgi?id=7337. There is a fix > available to disable JSON::XS on PerlEx. Alternatively, uninstall > JSON::XS on your system and see if this makes the error go away. > Regards, mg > > Am 02.01.14 20:51, schrieb Dan Stover: > > I updated all the tables to InnoDB (otrs.MySQLInnoDBSwitch.pl) and still > > am getting Ajax errors. I am getting the following error in > > /var/log/apache2/error.log: > > > > [error] encountered object 'true', but neither allow_blessed nor > > convert_blessed settings are enabled at /opt/otrs//Kernel/System/JSON.pm > > line 107.\n > > > > Here is an entry from /var/log/apache2/access.log: > > > > 10.0.2.102 - - [02/Jan/2014:13:18:57 -0600] "POST /otrs/index.pl? > > HTTP/1.1" 500 641 > > "http://otrslamp.emacinc.com/otrs/index.pl?Action=AgentTicketProcess"; > > "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 > Firefox/26.0" > > > >>From /var/log/mysql/error.log: > > > > Version: '5.5.31-0ubuntu0.12.04.1' socket: '/var/run/mysqld/mysqld.sock' > > port: 3306 (Ubuntu) > > 140102 12:52:21 InnoDB: ERROR: the age of the last checkpoint is > 9445506, > > InnoDB: which exceeds the log group capacity 9433498. > > InnoDB: If you are using big BLOB or TEXT rows, you must set the > > InnoDB: combined size of log files at least 10 times bigger than the > > InnoDB: largest such row. > > > > I have looked in the OTRS log and there is just normal things in there. > Is > > there any other log I should send? > > > > I have, as far as I can tell, gone through everything with a fine toothed > > comb and cannot find the problem. > > > > Any advice would be greatly appreciated. Thanks in advance...Dan. > > > > -----Original Message----- > > From: Dan Stover [mailto:dsto...@emacinc.com] > > Sent: Thursday, January 02, 2014 12:12 PM > > To: 'Development community of OTRS' > > Subject: RE: [dev] OTRS Ajax/JSON Issues > > > > I ran the script and nothing changed. I did notice that the > > otrs.CheckDB.pl output said that my database is defined as InnoDB and my > > tables are not the same (MYISAM). This is the same on the beta site, > which > > appears to be working correctly. Is this a big problem? I did a restore > > but created the database myself, apparently with the wrong storage > engine. > > > > > > -----Original Message----- > > From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of > > Moritz Lenz > > Sent: Thursday, January 02, 2014 10:06 AM > > To: dev@otrs.org > > Subject: Re: [dev] OTRS Ajax/JSON Issues > > > > > > > > On 01/02/2014 04:54 PM, Dan Stover wrote: > >> I did not delete the caches. I guess I assumed that things like that > >> would be done during the restore. Please let me know how to do that > >> and I will give it a shot. > > > > There's a otrs.deleteCaches.pl script shipped with otrs. Run it. > > _______________________________________________ > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > _______________________________________________ > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > -- > Martin Gruner > Senior Developer R&D > > OTRS AG > Europaring 4 > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres > Service Management - Jetzt downloaden und testen > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
