Hi, I've noticed the OTRS-issued RHEL 7 RPM file for version 5 beta does not contain a startup file for systemd (/usr/lib/systemd/system/otrs.service). I've attached my attempt at it, feel free to include it in the RPM package if you're OK with it (or modify it if it's not good enough).
-- Marc Baudoin <m...@witbe.net> adjoint du responsable du service opérations Witbe - http://www.witbe.net/fr/
[Unit] Description=OTRS Help Desk. After=network.target [Service] Type=forking User=otrs Group=apache ExecStart=/opt/otrs/bin/otrs.Daemon.pl start ExecStop=/opt/otrs/bin/otrs.Daemon.pl stop [Install] WantedBy=multi-user.target
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