Hi all, just stumbled upon this website (getsatisfaction.com), which seems to be a platform for facilitating user feedback & discussion about any sort products & services. In many cases the people officially responsible for the product/service participate in the discussions, see for example:
http://getsatisfaction.com/twitter http://getsatisfaction.com/dopplr http://getsatisfaction.com/paypal Yes, it does seem to be mostly web2.0 companies, on the other hand many big companies haven't bothered to endorse any of these conversations with their participation: http://getsatisfaction.com/tmobile http://getsatisfaction.com/dell I know many companies have their own support forums (that are often difficult to find or overly "moderated") or in some cases company employees participate (un)officially in generic forums. But this seems to be better designed and more "public" than any of the other solutions. So what do you think, is that kind of conversation useful for interaction designers? Would you like to participate in such a forum about the products/services you've designed? Or if you're already there, have you managed to get any good insights that you wouldn't otherwise have thought of? Cheers, Alex ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
