I'd just like to chime in because my experience is inline with Fabio's and it appears positive experiences are in the minority.
I use Citibank in NYC and frequently use direct deposit when working with large corporations for long-term assignments, so depositing checks is rarely an issue (or hassle) that I have to manage. I also have immediate access to the funds the day of the deposit. When in-between projects and working for smaller clients, I get a lot of paper checks. For a while in 2002, I really relied on these small client checks as work was scarce and I was living paycheck-to-paycheck. I remember waiting on line at a Citibank location to deposit a check with a teller, I asked her when the funds would be available and she told me it would take a few days for the check to clear. I was a bit distraught and explained that I had a few large payments pending and didn't want any overdraft issues. She suggested next time that I use the ATM since the ATM allowed for "immediate" access to a fraction of the funds, if not all of it -- based on banking history, account balance, etc. So, basically, if my account had enough funds (or my average daily balance was enough) to cover the amount of the check being deposited, I would have access to all of the check as cash immediately... Since that day in 2002, I have been using the ATMs for deposits and have never looked back. I NEVER use a teller. Granted, although a convert, I can think of much needed improvements to the ATM process. Even though I "trust" the ATM to give me my money immediately, I don't trust the ATM to be accountable for the transaction. So, I rely on my own process. I make sure that I get a receipt of the deposit - always. And, if the check is very large, I tend to photo copy it before I deposit it. Just my "cover all bases" attitude since I dont expect the machine to be as responsible as the only human in the interaction... me. Now, the feedback feature Fabio and Pat mention would allay my fears... the visual recognition of the actual check on-screen would be ideal (and also if it includes a snazzy print-out of the scanned check). As it stands, the Citibank ATMs are severely bare-bones... just pop-in your discreet deposit envelope... so bare-bones to the point where I don't even think the machine would recognize if I DIDN'T insert an envelope. In fact, in my Calvin and Hobbes daydreams I imagine a team of "ATM armored-security-gnomes" who must gather and reconcile all the deposits daily, regardless of the automated process we all do.... of course they live in the machines, and require no food or sleep.... the fact that I have already digitally entered the correct amount of my deposit just means these fastidious and honest gnomes have to do one less bit of data entry. So, Evan, the short answer is that I do not know of any research off-hand. But I hope this polling of the group and a bit of anecdotal evidence might point you in the right direction or show you some of the overriding issues. cheers, AL On Thu, Jun 26, 2008 at 5:45 PM, Fernandes, Fabio (APG) <[EMAIL PROTECTED]> wrote: > I'm on the opposite side of the thread so far. > I rarely go inside the branch and never experienced any problems with ATM > deposits. > > Wells Fargo (I believe BofA as well, not sure) has implemented a while back > the feature of depositing cash or check without envelope: > - Cash deposit: it counts all the bills and displays the number of each bill > and waits for your confirmation. If you don't confirm, it returns your bills. > > - Check Deposit: similar to cash, it shows the check amount and asks for your > confirmation. In addition, it provides you the option to print a receipt with > the check image on it. > > I've been very pleased with their ATM interface and the various confirmations > points it presents the user, which in a financial transaction, I feel it's > critical. > > Fabio > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
