Don Habas > I'm designing a long application for a financial product. We need > people to answer some personal questions honestly (underwriting seems > to find this important). Before people start the application, does > anyone have any tips on how to pre-condition users so they are in more > of an "honest state-of-mind")? I have a few books that discuss this, > but not on-hand. Any suggestions?
Our book: "Forms that work: Designing web forms for usability" has a chapter on how to persuade people to answer, and specifically discusses issues of trust and honesty. Caroline Jarrett www.formsthatwork.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
