Hi Friends, Please send me resumes to sa...@gtechnologiesinc.com
Position : Infrastructure - Software Engineer( Local candidates only. Engineers will be required to work some weekends and possibly evenings) Location : NJ Duration : 5 Months Responsibilities: Implementation: Hands on execution of Implementation activities for new and upgraded IT Infrastructure with standard platforms on Network/Server Technologies, carried out in compliance with best practices. Release Management: Follow the standard Release Management Process for deployment and implementation. Perform validation and vetting of documentations that includes Ops Runbook, Support Manual, Work Instructions, Check List, Known Errors and Deficiency List. Integration of all devices to the Monitoring System. Change Management: Responsible for validating and vetting Change Requests to ensure compliance, including verification checks & fallback procedures. Technical Support: Provides 2nd level escalation contact for troubleshooting, with end-to-end ownership for technical support carried out in compliance with best practices. Incident Management: Provide single point of contact to fix or escalate incidents, within agreed Mean-Time-To- Recover (MTTR) for service restoration. Use tools to analyze incidents and ensure process compliance. Provide Service Recovery Work Instructions to 1st Level Operations and assistance such that 80% of incidents are fixed by the First line. For severe incidents, perform duties as required within the Technical Recovery Team to escalate and resolve issues, and participate in post incident reviews and execute follow up actions. Problem Management: Support Engineer Analyze & define problems using Problem Management Tools for Root Cause Analysis and update entries to the Known Error Database. Information Technology Service Continuity Manager: Execute Power Down Tests & Site Failover Tests, including recovery actions. Share support knowledge and experience across the broader Common Platform team. Positions may shift with work on weekends and require some evenings. Day hours 9AM to 6PM Qualifications Specialized Knowledge (mandatory) with Hands-on experience for the following competencies: Technical Expertise with Certifications on HP Proliant (Windows 2003), Sun (Solaris10), IBM Blades (Windows 2003) for implementation and support roles and also on Cisco products with thorough knowledge on Networking and Communication for Data Centre Operations for Internet, Intranet and MPLS distribution. Knowledge with IBM WAS (Websphere Application Server) & FAST Search is an advantage. Knowledge on IT Security and ISO 27001 requirements. Thomson Reuters Product Expertise with Applications Infrastructures in Data Centre such as RKWM, TIBCO, DACS etc and Client Site Experience with RMDS, cDBU etc. Experience with the ITIL Process method of working for Incident, Problem, Change, Release & Configuration Management Tasks covering analysis & execution. Remote Support Experience covering 24 x 7 mission critical business environment. 3 to 6 years experience on Technical Support and Implementation roles for IT infrastructure Data Centre environment. Exposure to ISO 9001, ISO 27001 and ITIL Processes. Experience with complex product environment for application support with thorough understanding on data flow and architecture. Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere. Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems. Ability to work in shift and flexible schedule. Ability to provide IT support and implementation services remotely with available tools and MOW. Logical & Systematic Approach to problem solving requirements. Writing Skills for Documentation, Building & Maintaining Relationships, Problem Solving and Decision Making, end to end ownership for customer satisfaction through levels of support, planning and organization & working well across the virtual team. Thanks & Regards sandi Recruiter G Technologies Inc. 4340 Stevens Creek Blvd, San Jose, CA 95129. Tel: 408-905-1230 & 408 414 2032 ext 205 Fax:408-716-8873 sa...@gtechnologiesinc.com www.gtechnologiesinc.com -- You received this message because you are subscribed to the Google Groups "Dot Net Discussions" group. To post to this group, send email to dot-net-discussi...@googlegroups.com. To unsubscribe from this group, send email to dot-net-discussions+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/dot-net-discussions?hl=en.
