Yep, she reported back that it works from another machine, so I'm having her leave this machine on/logged off after leaving today so I can have a couple of hours with it as needed, early in the AM before the kids arrive. It's an internal domain-joined desktop machine, there is likely something wrong with it or her cached roaming profile copy.
We did roll out IE 10 and the GPP settings to switch from 9 to 10 in the last 2 to 3 months, so it might be that it's not getting new policies updated/applied successfully or some such issue (which could affect IE security settings/zones). -Bonnie From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of ccollins9 Sent: Wednesday, May 07, 2014 11:15 AM To: exchange@lists.myitforum.com Subject: Re: [Exchange] OWA Cannot download attachments - This content is blocked Yeah I would definitely have her try from another computer. Is she on a corporate or personal computer? It could be something as simple as IE security settings or a 3rd party security product running on that computer. I think you've successfully ruled out an issue with the server/OWA site. I would focus on her profile and/or computer maybe. On Wed, May 7, 2014 at 2:09 PM, Miller Bonnie L. <mille...@mukilteo.wednet.edu<mailto:mille...@mukilteo.wednet.edu>> wrote: No problems with my test account on the same server and DB from here, and there is only one Malware filter defined, so it should now be using the same one that she has. Honestly, it feels more like a public/private computer issue as the malware filter is actually set to delete infected messages, and this is just blocking from opening (but not under my admin account from here)-nothing is removed. Unless there are additional ideas, I'll probably have to wait until I can have more time with her machine/account. Thanks, Bonnie From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com>] On Behalf Of Miller Bonnie L. Sent: Wednesday, May 07, 2014 10:53 AM To: exchange@lists.myitforum.com<mailto:exchange@lists.myitforum.com> Subject: RE: [Exchange] OWA Cannot download attachments - This content is blocked Sorry-I didn't mention this is two servers in a DAG, all roles, with Barracuda hardware LBs in front. I hadn't checked that-can see her mailbox database is on the other server. I'm moving my test account to her DB right now to try. Still haven't heard back from her just yet to check some other things. She's a librarian, so pretty busy during the school day, and the workstation is also used for checking out books (hence the OWA logon as she needs it). From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of ccollins9 Sent: Wednesday, May 07, 2014 10:09 AM To: exchange@lists.myitforum.com<mailto:exchange@lists.myitforum.com> Subject: Re: [Exchange] OWA Cannot download attachments - This content is blocked Are your test account and the user account on the same mailbox server and database? Just for S&G, have you tried temporarily disabling the built-in Exchange malware detection and tried it? This is a per-server setting on Mailbox servers. On Wed, May 7, 2014 at 12:59 PM, Miller Bonnie L. <mille...@mukilteo.wednet.edu<mailto:mille...@mukilteo.wednet.edu>> wrote: Exchange 2013 cu3 (not SP1), I have one user reporting this issue with a file that is *.xlsb. I have not heard of this, so connected remotely to verify the issue and take screenshots: [cid:image001.png@01CF69EF.7BA64C30] [cid:image002.png@01CF69EF.7BA64C30] If I use an admin account to open her mailbox via OWA from another machine, I do not have this problem with the attachment. I also had the original sender forward the same message (with attachment) to my test account and don't have problems there either. Doing some reading, I verified that her OWA mailbox policy is set to our "Default" (the only one defined, so same as my test account). I also can see that *.xlsb is allowed via these PS commands: Get-OwaMailboxPolicy Default | select -ExpandProperty BlockedFileTypes (is not listed) And Get-OwaMailboxPolicy Default | select -ExpandProperty AllowedFileTypes (is listed) Office 2010 appears to be correctly installed and otherwise working on the Windows 7 SP1 workstation. I checked both the OWA policy and individual server virtual directory "file access" settings via EAC and boxes are correctly checked to allow Direct File access from both public and private devices. I'm trying to get the person to test on another machine under her account and get access to that machine to log on my test account, but is there anything else I can be looking at? Could *.xlsb be blocked on her account individually somewhere (and where to look for that)? Thanks, Bonnie
