The version of the plugin we have doesn't offer whitelisting, AFAICT, just marking ham and spam - the white/black lists are only available through the web interface.
I've never found the Outlook Junk Mail Filter to be useful, and in conjunction with the Barracuda's addin and web interface it just confuses users - I urge them to turn it off. It definitely does require training the users - I've given a couple of brownbag sessions on spam and the tools used to manage it. Kurt On Thu, Mar 21, 2013 at 7:38 AM, Miller Bonnie L. <mille...@mukilteo.wednet.edu> wrote: > We've got some users with pretty long whitelists from their plugins--I > haven't seen a limit hit yet, but haven't looked for it either. A couple of > issues/limitations we've run into with the barracuda plugin to be aware of: > > 1) User can't view their whitelist/blacklist directly from the plugin. > So for example, they start getting spam from > some.address.they.do.not.k...@somewhere.com. They tag it for spam, but keep > getting them every day. I go onto the barracuda and discover it's an address > they whitelisted at some point in time. With our industry (Edu), it usually > turns out to be a teacher or student they had in a previous year but don't > need any longer, and they don't know or remember that they whitelisted it. > > 2) User gets e-mails from a mailing list that appear to be from > u...@mailing.list. Real address it comes from will be something like > super-random-id-changes-each-mess...@some.mail.service. When they use the > green button in the Outlook plugin, instead of whitelisting the > u...@mailing.list address, it whitelists the random one from the mailing > service. They end up having to whitelist every day, and get frustrated, not > knowing they keep adding a different address each time. The fix is have the > user to go to the web page to add to the address or domain explicitly to > their whitelist. > > 3) User can't blacklist directly from the plugin at all--they must go to > the web page. > > 4) Barracuda often updates the plugin but doesn't info on it every time > in the release notes for firmware. Every time I update firmware, I just > download it now and compare to the one we're currently running. > > And some of it is training--people don't always realize the differences of > using the green and red buttons, plus attempting to use junk filtering in > Outlook (which doesn't work for us with very little cached mode set up). > > -Bonnie > > -----Original Message----- > From: Kurt Buff [mailto:kurt.b...@gmail.com] > Sent: Wednesday, March 20, 2013 5:25 PM > To: MS-Exchange Admin Issues > Subject: Re: what spam or edge server are you using? > > Just to be clear... > > The Barracuda addin for Outlook doesn't categorize anything on its own > - the appliance does that. > > What the addin does is allow the user to mark emails that get past the > Barracuda as either ham or spam. > > If marked as spam, it sends the email to the deleted items folder, but if > it's ham it just lets the email sit there. > > It then sends the user's choice to the applicance, which then updates the > Bayesian database. > > Given that, I'm pretty sure there's a time limit on marking incoming mail > (probably to match what's in the web interface), but I haven't tested that to > confirm.. > > Kurt > > On Wed, Mar 20, 2013 at 1:31 PM, Steve Ens <stevey...@gmail.com> wrote: >> I've had the Trend Outlook addin install by accident on a few users >> and they absolutely hate it. Even though on the console I had it set >> to disable, it installed anyway. Miscategorized many messages....would >> never use it. >> >> >> On Wed, Mar 20, 2013 at 3:23 PM, Ransom, Charles A <rans...@gao.gov> wrote: >>> >>> Interesting.... We were looking (a looong while ago) at Trend Micro for >>> just that reason - a Outlook addin. >>> >>> Other than Barracuda, does anyone know of any other Anti-Spam server >>> that has an Outlook Addin? >>> >>> This is just in case the question comes back up... >>> >>> KB> We're using a Barracuda 400 - it's adequate to the task >>> >>> I do like the Outlook addin that they provide - it's nice and unobtrusive. >>> >>> >>> --- >>> To manage subscriptions click here: >>> http://lyris.sunbelt-software.com/read/my_forums/ >>> or send an email to listmana...@lyris.sunbeltsoftware.com >>> with the body: unsubscribe exchangelist >> >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe exchangelist > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
