We are excited to announce our new on-line user support community, the
new authoritative place to share ideas, give feedback, ask questions, or
report issues with the FLEX-6000 and SmartSDR!
So I know you are asking "what exactly is a user support community?"
Well, a user support community represents the best of all worlds for
providing Internet based support and is the reason we chose it to
support the new FLEX-6000 and SmartSDR. Historically, internet based
support could be delivered via different means such as reflectors,
knowledge bases, and forums. Each had its advantages and disadvantages.
Reflectors and mailing lists offered a convenient notification mechanism
of new posts and direct user participation, but lacked the ability to
easily search its contents and topics were not logically organized. A
Knowledge Base contains authoritative information, is easily searchable
and the content logically organized by products, but users could not
directly provide their own feedback or knowledge to the static
articles. Forums provide direct user participation and searchable
content, but lacked a convenient notification mechanism of new posts and
the content provided by the users has no method of validating which
answer is most correct or authoritative.
It seemed like there wasn't a good overall solution until the best of
all worlds were merged together into "user support communities". Since
FlexRadio Systems is providing you a best in class ham radio, we made a
decision to do the same with how we support the FLEX-6000 and SmartSDR.
Therefore we have chosen to use a user support community solution.
We understand that it will take a little time to migrate from some of
the previous methods of Internet based support to this new paradigm, not
unlike the paradigm shift that the FLEX-6000 is doing to ham radio. And
change can sometimes be frustrating, but we honestly believe in and are
100% behind the user support community concept. You will directly see
proof of our dedication by receiving authoritative answers to your
questions from different FlexRadio Systems employees and savvy users
such as yourself. As a matter of fact, we have a FlexRadio Support
Community Elmer program that rewards and identifies users who provide
the best answers in the community. A little more on that aspect of the
community below.
Also, the user support community does *not* replace the HelpDesk or the
ability to call our Tech Support phone line for personal one-on-one
assistance directly from FlexRadio Systems. The user support community
is intended to augment our current integrated support delivery
mechanisms for the FLEX-6000 and SmartSDR.
So let's get started using the community! NOTE: The FlexRadio support
community will be replacing the Preview mailing list very shortly, so
please join soon and begin participating.
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Follow this link to visit the support community:
http://community.flexradio.com/
=================================================================================
Using your favorite Internet browser, use the link or URL above to
access the FlexRadio Support Community. The first thing you need to do
is create a user account in order to log in and begin posting and
answering questions from fellow Flexers regarding the FLEX-6000 and
SmartSDR. To do this, click on the link at the top right hand corner
that says "Sign Up" to display the Login dialog box.
You will not be initially presented with the options to create a new
account. You must click on the link at the bottom of the Login dialog
box that says "Or, create a new Get Satisfaction account..." to create
your account unless you have an existing account with another
GetSatisfaction community which in that case you can log into the
FlexRadio community without creating an account. (GetSatisfaction is the
community software solution we selected as our support community provider)
To create a new user account, enter the name you want displayed as a
support community member. Then enter a valid e-mail address and a
password (must be at least 8 characters) that must be entered twice to
verify it was entered correctly. The last step is to enter the CAPTCHA
verification phrase exactly as it is shown in the displayed image. Then
click on the "Sign Up" button. If your login was successful, the link
at the top right hand corner of your web browser will show "Your
Dashboard & Account".
You may want to take this time to edit your FlexRadio Systems Community
profile by clicking on the "Your Dashboard & Account" link and then
clicking on the Edit Profile button. You can enter any profile
information of your choosing. Just click on the "Save Details" button
when you are done. To return to the FlexRadio Support Community just
use the community URL: http://community.flexradio.com/
One of the first things you will notice when you access the FlexRadio
Support Community is a listing of FLEX-6000 products at the top of the
page. This allows users to post questions and get answers for specific
FlexRadio products, such as a particular radio model or one of the
several SmartSDR software packages.
One of the conveniences of the e-mail list used for discussing SmartSDR
Preview and FLEX-6000 information is instant notification when a new
topic has been posted by a Flexer. The FlexRadio Support Community
provides the same benefit, but at a more granular level. For instance,
say you only want to receive information regarding the SmartSDR for
Windows Preview version but do not really want to receive notifications
when topics are posted about SmartSDR CAT. With the FlexRadio User
Community you can subscribe to or "follow" specific topics that are
product centric. Just click on the product you want to follow and click
on the "Follow" button on the right hand side of the screen. If you
want to stop getting product notifications when topics are posted or
updated, just click on the "Unfollow" button. It really is that simple.
For more information on how to use the features of the Support
Community, please see the following community topic:
http://community.flexradio.com/flexradio/topics/how_to_use_the_flexradio_systems_support_community
NOTE: E-mail notifications will be sent from the e-mail address:
noreply.flexra...@getsatisfaction.com so make sure you either whitelist
the domain, mark it as not junk or SPAM. You may also want to set up an
e-mail filter so that all replies are sent to a specific e-mail folder.
One last thing about the new FlexRadio Support Community - we encourage
you to help others and will reward you for doing so by making some of
you Support Community Elmers. Our team does our very best to help out
as fast as we can but it's always beneficial to get input from the
people who are using our products on a regular basis. This is how you
can support your fellow Flexers by answering questions and sharing your
experiences. And for those who provide the best and most frequent
answers, you can achieve FlexRadio Systems Elmer status! Just click on
the following Community topic to learn more about the FlexRadio Elmer
program:
http://community.flexradio.com/flexradio/topics/become_a_flexradio_support_community_elmer
We are eager to hear what you have to say, so join us and get started by
using and posting in the community today!
In advance, thanks for your participation. We greatly appreciate it.
-Tim
--
Tim Ellison, W4TME
Product Management, Sales & Support
FlexRadio Systems^(TM)
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Email: t...@flexradio.com <mailto:t...@flexradio.com>
Web: www.flexradio.com <http://www.flexradio.com>
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This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is used for
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