On Wed, Feb 18, 2015 at 4:11 PM, Fadi Mansour < fadi.redeemer.mans...@gmail.com> wrote:
> I managed to customize the "View Ticket" page to create links from the > text found in this field, but for reports, there's only the query, and I'm > not sure if I have access to the logic that is rendering the result of this > query. > Once upon a time, I considered the possibility of an enhancement to Ticket Reports to specify TH1/TCL "filter" code that would be called once for each ticket The filter could modify the named fields "in place" and possibly return status to indicate whether the ticket should be included or skipped. While I still think it would be useful, our reports are currently "New Tickets", "My Tickets", "Export Open" and "Export Closed". The 2 export reports are used via the CLI to produce CSV files for managers to look at in Excel (which seems to be their preferred UI for everything).
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