On 22 May 2011 23:03, Andrew Gray <andrew.g...@dunelm.org.uk> wrote:

> Writing to someone involved with the issue personally is always more
> complicated, especially if they're - justifiably - angry or worried
> about the situation. The problems are often quite complex, so can sit
> longer while people consider how to approach the issue, and are more
> likely to involve (long-term) onwiki followup, or require multiple
> rounds of correspondence.


FWIW: when I talk to press, etc. about this, I say "I can't promise a
particular result, but I can promise someone will take it seriously."
Which I suspect is what people hope for, really. Remember that we are
big, scary and mysterious from the outside.


- d.

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