We are still using FrameMaker 7.0. My co-worker was upgraded from Acrobat 6 to 9 and she has no trouble using "print to PDF".
Clint Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics | Telephone: +1 425-743-8674 | Fax: +1 425-743-8113 -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs Sent: Tuesday, July 14, 2009 10:47 PM To: Garnier Garnier Cc: framers@lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent Garnier, I'm absolutely amazed that FrameMaker 7.0 "save as PDF" works at all with Acrobat 8. It is contrary to information that I had internally. I was under the strongest impression that FrameMaker 7.1 was the first version that recognized "Adobe PDF" as the Distiller's printer as opposed to "Acrobat Distiller" used in older Acrobat versions. Guess I was given bad info internally. I suspect that as long as you continue with FrameMaker 7.0, you'll need to avoid upgrades to Acrobat 9, at least on the systems for which you are relying on the "save as PDF" feature. - Dov From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in] Sent: Tuesday, July 14, 2009 10:35 PM To: Dov Isaacs Cc: framers@lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent If that is the case, I would like to know how come FM 7.0p576 is working absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so does the script that all writers use to convert to pdf. All works fine even without changing the locations of pdf printer instance or the joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and face no issues whatsoever. Upgrading FM is not so simple because of the volume of manuals that we have. Besides the issue is with Acrobat Pro 9.0, therefore there is no reason to upgrade. May be I should downgrade to 8.0 instead? B/R Garnier -----Original Message----- From: Dov Isaacs [mailto:isa...@adobe.com] Sent: Wednesday, July 15, 2009 10:39 AM To: Garnier Garnier; framers@lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent The problem is not with Acrobat 9. The problem is that the "save as PDF" function of FrameMaker 7.0 (since then Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about the registry settings and the "Adobe PDF" PostScript printer driver instance used by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x). Simply stated, your version of FrameMaker is way too old for compatibility with Acrobat 9. There is no solution that Adobe can provide for you other than to advise you to upgrade FrameMaker. It is most unfortunate that Adobe Technical Support did not (or was not capable of) immediately giving you this information. - Dov > -----Original Message----- > From: framers-boun...@lists.frameusers.com > [mailto:framers-boun...@lists.frameusers.com] On Behalf Of > Garnier Garnier > Sent: Tuesday, July 14, 2009 8:26 PM > To: framers@lists.frameusers.com > Subject: Customer Support in Adobe is non-existent > > Hello Framers, > > Indeed sad to note that Adobe does not bother to resolve customer > issues. We have licensed version of > Acrobat Pro 9.0 and our IT has filed a case ticket as per the > vendor/customer policy. Its over 10 days > now but Adobe has not responded yet. I am still not able to use FM > 7.0's Save as feature after > installing Acrobat Pro 9.0, inspite of trying all suggestions provided > by the Frame users. It does not > work even on a brand new machine either that has only these two tools > installed. As already mentioned > keeping the number of user guides in mind it is just feasible to use > the watch folder option as > manually I anyway will have to distill each of the 350+ Frame books > nor do I have the bandwidth to > modify the script. I have switched to the old distiller as that was > the only option left that would > help me meet the deadline. > > Looks like customer support is non-existent in Adobe. I wish I had > known this before opting for Adobe > products. > > Garnier ________________________________ Yahoo! recommends that you upgrade to the new and safer Internet Explorer 8<http://in.rd.yahoo.com/tagline_ie8_1/*http:/downloads.yahoo.com/in/int ernetexplorer/>. _______________________________________________ You are currently subscribed to Framers as clint.o...@craneaerospace.com. Send list messages to fram...@lists.frameusers.com. 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