Hello Ray, I do use event socket and it pushes me a link on the website whenever a call for this agent comes in.
It's just a matter of visibility. The agent may still finish his old workflow and is still entering data. When a call comes in then and he picks up the phone, the data he just entered is gone away. So I would like the web app to drive answering the call. It gives a better visibility about what he is doing to the callcenter agent. Best regards Peter Raymond Chandler schrieb: > Peter P GMX wrote: > >> Hello Brian, >> >> this is too easy :-). >> >> This is for a small callcenter app and I only want the user to pickup >> the call once (to accept the call in X-Lite (or a Snom phone) and to >> start the workflow on the web application). I do not want him to accept >> the call on the phone and then on the Web app. >> >> > is there any reason you don't make your web app listen to event socket > or event sink to catch the answer event and start the workflow? then you > just need to answer the call on the softphone and the webapp should > automatically start the workflow. > > -Ray > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > _______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org