As was communicated previously, the Paris2 IBX had a cooling outage yesterday evening. Specifically, multiple chillers that support the second floor failed, and the standby chiller system did not start in time to absorb the load. This impacted temperatures on the second floor and had indirect effect on the ground floor as well. The specific causes of the failures are still under investigation but there appear to have been component/subsystem failures in at least two of the three primary chiller systems supporting the second floor. At this time, we can not say definitively whether the failures were related or not. From the time that the failure was identified, the on-site team has focused on regaining temperature control of the IBX. Equinix engineers and supplier support personnel were dispatched to the site last evening and continue to work on the systems. As communicated, the full site returned to target temperature early this morning using a combination of some primary capacity and the standby system (which subsequently started).
While returning to target temperature this morning was important, we were well aware that the system would be stressed again during the day and have been working to get the failed systems repaired and to undertake other interim steps to avoid a recurrence. At this point, one of the failed systems has been partially repaired and is providing some cooling supply. Work is continuing on the other units and additional engineers are en route to the site to diagnose and repair the units. Because the site is operating with less than full operating infrastructure, on-site engineers are closely monitoring key cooling equipment and the UPS units. In addition, we are using a number of tactics to maximize the performance of the cooling equipment that is operating. We will provide a further update as more information becomes available. We deeply regret this incident and are working to correct it. Michel Brignano General Manager Equinix France This email is from Equinix Europe Limited or one of its associated/subsidiary companies. This email, and any files transmitted with it, contains information which is confidential, may be legally privileged and is solely for the use of the intended recipient. If you have received this email in error, please notify the sender and delete this email immediately. Equinix Europe Limited. Registered Office: Quadrant House, Floor 6, 17 Thomas More Street, Thomas More Square, London E1W 1YW. Registered in England and Wales No. 6293383.