Here's one that's been going around the 'net for some time but hey ... it
still makes for thought provoking stuff. At least it looks to me like she,
literally, took it with her.
~~~~
Be sure and cancel your credit cards before you die.
This is so priceless, and so easy to see happening, customer service being
what it is today.
A lady died this past January, and Citibank billed her
for February and March for their annual service charges on her credit card, an
d
added late fees and interest on the monthly charge. The balance had been $0.00,
now somewhere around $60.00. A family member placed a call to Citibank. Here is
the exchange:
Family
Member:"I am
calling to tell you she died in
January."
Citibank:"The
account was never closed and the late fees and charges still
apply."
Family
Member: "Maybe, you
should turn it over to collections. "
Citibank: "Since it is two months past due, it already has
been."
Family
Member: So, what
will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or
report her to the credit bureau, maybe both !"
Family Member: "Do you think God will be mad at her?"(I really liked this
part!!!!)
Citibank:"Excuse me?"
Family Member: "Did you just get what I was telling you - the part about her
being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."
(Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in
January."
Citibank:
"The account was never closed and late fees and charges still
apply."(This must be a
phrase taught by the bank!)
Family
Member: "You mean
you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."(Lawyer info given)
Citibank:"Could you fax us a certificate of death?"
<
B>Family Member: "Sure."(Fax number is given )
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I
can do to help."
Family
Member: "Well, if
you figure it out, great! If not, you could just keep bi lling her. I don't
think she will care."
Citibank:"Well, the late fees and charges do still apply."(What
is wrong with these people?!?)
Family
Member: "Would you
like her new billing address?"
Citibank< /B>: "That might help."
Family
Member: " Odessa Memorial Cemetery , Highway 129, Plot Number
69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do
you do with dead people on your planet???
