On Saturday, December 22, 2012 11:07:55 AM Grant wrote: > >> >>>>Has anyone tried egroupware? Any opinions on it? > >> >>>> > >> >>>>- Grant > >> >>>> > >> >>> Yes. I have been using the community version for several years. > >> >>> > >> >>> Originally for the calendar and addressbook. But gradually been using > >> >>> the other stuff as well apart from that website module. (not logged > >> >>> in > >> >>> at the moment. Can't check the actual name) > >> >>> > >> >>> I quite like it. It does what it says on the box. > >> >>> It's also easy to set up when you have some experience with other > >> >>> webapps. Integrates well with Kontakt from KDE and probably also > >> >>> others > >> >>> (but can't comment on it) > >> >>> > >> >>> Is there anything in particular you want to know about it? > >> >>> > >> >>> -- > >> >>> Joost > >> >> > >> >> I'm just trying to figure out if it's something I should investigate. > >> >> A thread like this with people whose opinions I trust saying they like > >> >> it is extremely helpful. :) > >> > > >> > Is there any specific functionality you are looking for? > >> > If yes, we can check if it has it for you. > >> > >> Actually I've never used groupware before and I'm hoping to figure out > >> which of these packages is most highly recommended and then give it a > >> try. tine20 and egroupware have demos I'm experimenting with. > > > > Use the one you end up feeling most comfortable with and that provides you > > with the functionality and usability that is important to you. > > > > I quite like the usual stuff (email, calendar, addressbook, todolist) and > > extra stuff (projects, bug/feature/support/.... tracker, wiki, > > knowledgebase, bookmarklist) that is in egroupware and the seamless way > > in which all these are integrated together and where you can easily link > > different items together. > > (Can't link directly to an email, but you can add an email to the > > "infolog" > > which can then be linked and/or converted to a todo-item, project, .....) > > > > There are a few things I still want to experiment with, including > > something I think will allow me to automatically create certain items > > from emails. For instance, an email to " supp...@example.com " would be > > either merged into an existing support-call or a new call created > > depending on some filter. > > > > But that is something I'll play with over the next few months :) > > > > -- > > Joost > > Are you planning to tweak the software with its existing tools in > order to make this happen, or code the new functionality? Either way, > please let us know how it goes. That sort of automatic functionality > would be great. Can that sort of thing be done manually as of now? > > - Grant
If you have it installed, go to: "Tracking System" Then open the menu (arrow pointing right, located on the left) Select "Site Configuration" Then tabsheet "Mail Handling" The following is what it says in the online help: === [Mail handling] tab: Here you can enable the option to check a mailbox for incoming mails and handle those as ticket(replies). <All options snipped> === I can specify IMAP and POP3 as mailserver to check. There are also options, from what I quickly read, where it's possible to have the tracker queue (which is like bugzilla) visible on an external website. As I don't need that functionality, neither the email handling, I haven't looked into that myself yet. But the email handling is something that could be usefull for me in the future. -- Joost
