On 19/06/2024 14:06, MacFH - C E Macfarlane - News wrote:
On 15/6 I submitted a complaint to the BBC pointing out that pages of the BBC1 national schedules were devoid of schedules, but have received only the initial acknowledgement, and have heard nothing back since.
I've now heard back as follows - nothing very helpful as yet, but at least they seem to acknowledge there's a problem: Your Reference [anonymised] This is an update from the BBC Complaints team. We wanted to let you know that we have referred your complaint to the relevant people and are still looking into it. We regret that it may take a little bit longer before we can reply. Please wait to hear from us before you contact us any further – we appreciate your patience. Although we reply to most complaints within 2 weeks we cannot achieve this every time. It depends on what your complaint was about and how many others we are handling, or may sometimes be due to issues outside of our control. Sometimes it can take a while to hear back from the key people involved, but we often find the wait is worth it. Please don’t reply to this email because it’s sent from an account which can’t receive replies. If you do need to get in touch, please use our webform instead at www.bbc.co.uk/complaints, quoting your reference number. For full details of our complaints process please visit: https://www.bbc.co.uk/contact/how-we-handle-your-complaint. Thank you for contacting us - we hope to be in touch soon. Kind regards BBC Complaints Team _______________________________________________ get_iplayer mailing list [email protected] http://lists.infradead.org/mailman/listinfo/get_iplayer
