Just as note to self. VAR's/vendors, provide what's in the contract whether it be hardware support, software support, training, response time, MTBF, inventory levels and performance bonds. In an evaluation matrix you can use it to see which vendors match up with what the corporate needs. Good ones will point out real vs. perceived. IBM does assurance reviews(as do others) to help determine who's responsible and where are the weak spots. In a message dated 11/10/2011 3:04:08 P.M. Central Standard Time, jonathan.goos...@assurant.com writes:
the vendor helped find the things we missed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
