Hi, I had that problem before. Try this sent by ISS Technical Support:
(Be sure to back-up your license keys to a safe place BEFORE you attempt this!) - Go into the console and delete all License keys from "Tools"- "Manage Sensor Licenses" - close the console - stop the RealSecure application server ,web server, and Sensor Controller services - *Move* DONT DELETE the "allocations.xml" ,"baseDates.xml", and the "LicRep.xml" files from C:\Program Files\ISS\RealSecure SiteProtector\Application Server\License\Repository - Through SQL, Open your RealSecureDB and find the table "Licenses" - Make sure all rows are deleted from this table (be sure NOT to delete the table!) - Start all of the RealSecure services again - open the console - re-add all of the licenses again - close the console - stop/start the RealSecure Services again - Open the console I hope this helps. Best regards, Jovan Gonzalez Silva Senior Project Engineer Etek International - Colombia Este correo y cualquier archivo anexo son confidenciales y para uso exclusivo de la persona o entidad de destino. Esta comunicación puede contener información protegida por el privilegio de cliente-abogado. Si usted ha recibido este correo por error, equivocación u omisión queda estrictamente prohibido la utilización, copia, reimpresión, reenvió o cualquier acción tomada sobre este correo y puede ser penalizada legalmente. En tal caso, favor notificar en forma inmediata al remitente. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. "meaculpa" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 13/08/2004 11:18 a.m. To "'issforum'" <[EMAIL PROTECTED]> cc Subject RE: [ISSForum] XP SP2 Removes support for raw sockets???? Hi all, currently I am experiencing a problem with servers sensors and the event collector. We have previsouly installed a bunch of server sensors (and one internet scanner), assigned them to an event collector and everything was fine. These systems now have been removed, but the registered sofware hasn't been decommisioned in a proper way. Resulting in license issues: the system claims we use more license then we are really using. This is most likely due to the rewmoval of sensors in a bad way. I can't find anything in the KB or documentation as to how to remove these residues. I suspect this information to be in some table of the database, but which one and how te remove this info? Does anyone have a clue as to the solution for this? We are using Siteprotector 2.0 SP4 and all sensors are updates to the latest XPU. TIA, Mea _______________________________________________ ISSForum mailing list [EMAIL PROTECTED] TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo/issforum To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] The ISSForum mailing list is hosted and managed by Internet Security Systems, 6303 Barfield Road, Atlanta, Georgia, USA 30328. _______________________________________________ ISSForum mailing list [EMAIL PROTECTED] TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo/issforum To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] The ISSForum mailing list is hosted and managed by Internet Security Systems, 6303 Barfield Road, Atlanta, Georgia, USA 30328.
