https://bz.apache.org/ooo/show_bug.cgi?id=125513
--- Comment #2 from tester.10...@outlook.com --- Problem Summary: Mail Merge Email in Writer is supposedly failing the ‘Test Settings’ due to network connectivity issues. I cannot replicate this bug. However, in attempting to do so I have used the following software: 1. Download Open Office Version 4.1.0 and install it successfully. 2. (Linux) Ubuntu v16.04 (64 bit). 3. Windows v8.1 (64 bit). 4. The host OS used is Windows v8.1 (64 bit). Ubuntu v16.04 (64 bit) is the secondary OS that's running in a virtual environment either using VMware Player v12.5.5 or Oracle's Virtual Box v5.1.18. I used Oracle's Virtual Box v5.1.18 To replicate the supposed bug: 1. Perform a System Health Check for Windows v8.1 (64 bit) by: -Right click on the Start Button. -Click on Command Prompt (Admin). -Click on Yes to allow the program to make the changes. -When the command prompt opens up, type: 'perfmon' and then press enter as that would open the performance monitor program. -Click on 'Reports' >> 'System' >> "System Diagnostics". This is where your system health is stored and you can see if everything passed including network connectivity. Screenshot has been attached. 2. Perform a System Health Check for Ubuntu v16.04 (64 bit) by: -I used Glances which is a free software (licensed under LGPL) to monitor your GNU/Linux or BSD operating system from a text interface. Glances uses the library libstatgrab to retrieve information from your system and it is developed in Python. To install that: Once the terminal is open, please type the following commands and then press 'enter' after each line. sudo apt-get install python-pip build-essential python-dev lm-sensors sudo pip install psutil logutils bottle batinfo https://bitbucket.org/gleb_zhulik/py3sensors/get/tip.tar.gz zeroconf netifaces pymdstat influxdb elasticsearch potsdb statsd pystache docker-py pysnmp pika py-cpuinfo bernhard sudo pip install glances -To start glances simply type 'glances' in terminal. Screenshot attached as to what would show up. In glances you’ll see a lot of information about the resources of your system: CPU, Load, Memory, Swap Network, Disk I/O and Processes all in one page By default the color code means: GREEN : the statistic is “OK” BLUE : the statistic is “CAREFUL” (to watch) VIOLET : the statistic is “WARNING” (alert) RED : the statistic is “CRITICAL” (critical) When Glances is running, you can press some special keys to give commands to it: c: Sort processes by CPU% m: Sort processes by MEM% p: Sort processes by name i: Sort processes by IO Rate d: Show/hide disk I/O stats f: Show/hide file system stats n: Show/hide network stats s: Show/hide sensors stats b: Bit/s or Byte/s for network IO w: Delete warning logs x: Delete warning and critical logs 1: Global CPU or Per Core stats h: Show/hide this help message q: Quit (Esc and Ctrl-C also work) l: Show/hide log messages -This is where your system health shows and you can see if everything is in green including network connectivity, the OS is fine. 2. Open OO and select Text Document in Windows v8.1 (64 bit). 3. Ensure that there is no text typed in and it’s a freshly created completely blank document. 4. Click on Tools -> Options -> OpenOffice Writer -> Mail Merge E-mail. 5 Without filling in any parameters click on ‘Test Settings’. The results I got were (Screenshot attached): Task: Establish network connection Status: Successful Task: Find outgoing mail server Status: Successful 6. Click on ‘Cancel’ to close the Test Account Settings window OR you can close it directly. Whichever option is selected in closing - no issues within OO as tested by me. 7. Replicate steps 1 - 6 as is, on Ubuntu v16.04 (64 bit) only. At this point testing is already completed in Windows. Follow up tests: The purpose of conducting follow up tests has become necessary as the underlying root cause needs to established. This can be done in 2 ways: 1. By conducting extensive network tests on both Windows v8.1 64 bit and Ubuntu v16.04 (64 bit). For Windows i would use a tool called Nmap and for Ubuntu i would use Netstat which is a command line tool. Both tools on the respective OS's help in monitoring incoming and outgoing network packets statistics. This is a very useful process to engage in as it helps in monitoring network performance and troubleshoot network related problems. 2. By adjusting the configurations parameters within the OO Writer v4.1.0. The parameters for changing the configurations would center around: -Outgoing Server Settings (SMTP). -Authentication details related to SMTP settings. -Incoming mail server settings with authentication involved. The above configurations need to be checked against popular web based email clients such as: Yahoo! Mail, Gmail & Hotmail varying between the operating systems mentioned in the replication steps. For local based email clients the configurations need to be checked against: Thunderbird v52.0 (Windows based) & MS Outlook 2016 (Windows based). The bug was also tested for OO v4.1.3 and yielded the same results as this bug report as well. Only after credible cause(s) has been found can we pursue this issue further. -- You are receiving this mail because: You are the assignee for the issue.
