This is especially true when in a work environment.
-----Original Message-----
From: JOHN RIEHL
Sent: Saturday, March 10, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] JAWS freezing when switching between programs
As Jaws users we shouldn't "have to put up with it". I also experience this
freezing, both when switching between programs and when doing things in
Outlook. If the fact that Jaws uses a lot of Ram, particularly when
switching programs, I would hope that Jaws programmers and developers are
addressing this, particularly since there is only one other competitor to
Jaws on the market.
We should not have to put up with issues that affect our productivity,
particularly if the issues are caused by the assistive technology we're
using to be productive!
John to
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of john_just...@verizon.net
Sent: Saturday, March 10, 2018 10:17 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] JAWS freezing when switching between programs
Hello Mike,
John Justice, here.
I work for the state and use configurations which are similar to the ones
you describe.
In the interest of correcting the problem, I brought it to the attention of
our upper level Access group. Their explanation doesn't solve any issues
but it might give you food for thought.
1. THE ISSUE AT HAND: apparently, what we are experiencing is the
assignment of RAM. Current versions of Jaws tend to utilize a considerable
amount of RAM, especially when changing from one software environment to
another. The result is that the system has to {wait} for enough RAM to
perform the function.
2. PROGRAM PRIORITY ASSIGNMENT: It is possible to assign certain programs
on a PC so that they have a priority when RAM is distributed. This is way
beyond my pay grade Mike but apparently, within reason, certain programs can
be allowed to operate at the expense of others, at least temporarily. There
are exceptions to this rule and certain pieces of software are assigned a
permanent top priority. I imagine that the Windows operating system might
have that kind of assignment.
3. According to our A. T. department, reassignment involves the division of
RAM into smaller compartments which then handle this function. The entire
process scares the heck out of me. It isn't something I'd want to attempt.
There might be someone on our list with more technological knowledge than I
have.
4. A WORKING SOLUTION: I am now operating two computers simultaneously.
One is dedicated to some of the functions I need while the second unit
handles primary functions. For example, I use the secondary unit to load
and display Excel spreadsheets. But even with that arrangement, certain
pieces of software will temporarily shut down Jaws until they are fully
loaded. The down time has been measured and it is usually approximately32
seconds.
5. CREATING HOTKEYS FOR RELOADING JAWS: Finally, we have established
hotkeys which can be used to encourage Jaws to restart. Occasionally,
though rarely, Jaws wil not restart after one of these incidents. We use
three key combinations which are dedicated to reactivating Jaws.
The entire thing is frustrating to say the least, Mike. But it's something
we just put up with since jaws performs so well in most other respects.
JOHN AND LINDA JUSTICE
WITH GUIDE DOGS EDWIN AND CALYPSOE
PERSONAL E-MAIL: john_just...@verizon.net
-----Original Message-----
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Mike Mote
Sent: Thursday, March 8, 2018 11:18 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] JAWS freezing when switching between programs
Good morning all! I'm trying to help with one of our employees here at work
on an issue where JAWS freezes unexpectedly when switching from one window
to another using the Alt Tab key. The issue is difficult to resolve because
it doesn't happen every time he switches windows. It does happen two to
three times a day on average, and is hindering his efforts to perform his
job. I have offered several solutions, but nothing has worked yet. When
JAWS freezes, he has to wait some 30 seconds before speech comes back.
I wanted to reach out to the list to see if any of you had any ideas as to
how I could minimize this behavior. I would appreciate any feedback.
Thanks very much!
Mike Mote
Manager of Accessibility and Workforce Development, Human Resources
IFB Solutions
Our Vision is Working - see more at <http://www.ifbsolutions.org/>
www.ifbsolutions.org
Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org
Work Phone (336) 245-5650
Mobile Phone (336) 793-6006
Shipping: 7730 North Point Dr
Winston-Salem, NC 27106
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