I'll try. If I do that, what will happen to the more than eighty messages that are currently in the, to Miriam, folder?
Miriam -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Adrian Spratt Sent: Sunday, April 22, 2018 10:14 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Miriam, It sounds as though someone created a "message rule" for your email so that it goes to that defective folder. You can delete that rule. Try the following: Place focus in a message list next to a message where your name is in the "To" line. Press the applications key, which is between the right-hand Windows and control keys. Arrow down to "Rules submenu." Press enter. Tab until you hear "Manage rules and alerts..." Press the spacebar here. Tab again until you hear "Delete." Once again, press the spacebar. I just went through these steps to make sure they work. However, since I don't want to remove any of my existing rules, I couldn't go further. I suggest you keep tabbing from there in case there's an "Apply" button. If there is, press the spacebar on it. either way, resume tabbing to the Okay button. I hope you can follow these steps and that they solve this part of your email problem. -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Miriam Vieni Sent: Sunday, April 22, 2018 9:32 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 George, Someone set up the "to Miriam" folder for me. The new emails sent directly to me are all going there directly. But emails coming to me through email lists that I'm on, are arriving in the inbox. This has always been the setup I've had. The problem is that the "to Miriam" folder won't work. When I go to it, it closes Outlook. Before Microsoft Disabilities worked on the problem, the inbox didn't work either. Miriam -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of George Martinez Sr Sent: Saturday, April 21, 2018 8:51 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Hi Miriam, I am really jammed right now until the end of the month or I would research this out for you. I will save your email and at end of next week if it is still an issue I will see if I can resolve it for you. Meanwhile, 1.) how did you get that "To Miriam" folder and 2.) are all of your new emails going there instead of into your Inbox? George A. Martinez, CPA 12231 N. 50th Ave. Glendale, AZ 85304 O-602.368.8854 F-1-888.822.0282 C-602.368.5424 "He who loses money, loses much; He who loses a friend, loses much more; He who loses faith, loses all." Eleanor Roosevelt -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Miriam Vieni Sent: Saturday, April 21, 2018 3:38 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 What I would like is for someone to tell me step by step how to undo my, "to miriam", folder, and to move what's there to my inbox so that I can read it and so that all my emails go to my inbox. That would solve one problem. I could receive and answer all my emails. Miriam -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Adrian Spratt Sent: Saturday, April 21, 2018 6:08 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Thank you for these explanations, George. You've explained one or two things here that I never fully understood. I hope they also give Miriam a few pointers to start unraveling her email nightmare. -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of ga.marti...@cox.net Sent: Saturday, April 21, 2018 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Hi Miriam, Not sure about your many issues but the multiple copies of emails is not Outlook's fault. That is something happening with your email provider. I would call their tech support and ask them to help with your receiving multiple copies of emails. Also, do you know the difference between your email being set up as iMap or POP3? By default Outlook likes to set up nowadays as iMap and if you do not have your email on a cell phone you should be using POP3. Ask your email provider about that as well. Also ask them to help you set your Outlook to delete messages off their server once downloaded. George A. Martinez, CPA 12231 N. 50th Ave. Glendale, AZ 85304 O-602.368.8854 F-1-888.822.0282 C-602.368.5424 "He who loses money, loses much; He who loses a friend, loses much more; He who loses faith, loses all." Eleanor Roosevelt -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Miriam Vieni Sent: Saturday, April 21, 2018 12:36 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Well, Outlook is a mess. I have multiple copies of the same message some of the time, I can't get to the emails sent to the, "to Miriam", folder, I can't address emails unless I have the email address stored in a word document which I've kept with some addresses or if I can steal an address from an email list. If someone can figure this out and help, I'd love it. I don't do all that well with technology. I'm old. My hearing isn't great. I had a young sighted person here with me on Friday which made dealing with Microsoft easier, but there were 2 calls with 2 different people and it took hours! And in the end, only one piece of the problem was fixed. Miriam -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Adrian Spratt Sent: Saturday, April 21, 2018 1:13 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 18 and Outlook 2016 Miriam, no, the problem isn't with JAWS 18, at least none of the ones you identify. I'm also using Outlook 2016, along with Windows 7. I have bad experiences with Microsoft Disability support, unless the problem turns out to be really simple, in which case I don't need them! I'll only call them as a last resort, and even then I've had to find someone else to fix the damage they do. -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Miriam Vieni Sent: Saturday, April 21, 2018 12:11 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 18 and Outlook 2016 I'm wondering if there is a problem with Jaws 18 and Outlook 2016 because the Microsoft disabilities tech person thought that this might be causing my difficulty. Outlook stopped functioning. When I called, the first person set up a new profile in Outlook, whatever that is. But then the problem actdually persisted. Outlook would open, begin to work, and then stop functioning. I called again. The second tech person replaced all of office 365, promising that all the settings would remain the same. They didn't. But the other problem is that everything worked except the, "to Miriam", folder to which all my important emails go. That one continues to close. I asked him to remove that folder for me and set things up so that everything goes to the inbox, but he refused. Also, I can't address emails. Auto complete doesn't work properly and unrelated email addresses appear, even if I just try to write in an address. I managed to get to the address book one time, but couldn't use it to address an email. I'm sending this because I can read emails from my inbox and use one of the email addresses from that. Microsoft is having someone from a higher level call back on Monday. Before that happens, I want to know if anyone who is still using Jaws 18 and is using Outlook 2016 has had a similar problem. Miriam For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
