Hi John, the following text is taken from this guide to windows mail: http://goo.gl/YTCSS
When Windows Explorer is displaying the Contacts folder, if the Preview pane is shown, then there's a bug in Jaws which causes Windows Explorer to hang/freeze when you move through the contacts in the Folder view. There are two ways of hiding the preview pane. The first is to hide the preview pane and the details pane for all folders: 1. Choose Folder Options on the Tools menu. 2. The Folder Options dialog opens on the General page, and first control is a Tasks group of radio buttons. Select the Use Windows classic folders radio button, and then press Enter to press the default OK button. David. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
