Srinivas,
It's been 3 years since I last attempted to access Remedy, but at that time,
it was pretty much unusable with Jaws. The symptoms you describe indicate
to me that perhaps little has changed.
Steve Parker
-----Original Message-----
From: srinivas bangalore_11
Sent: Tuesday, December 24, 2013 12:49 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Doubt regarding remote access with JAWS15:
Hi team,
This is srinivas from Bangalore India. I am new to the list and this
is first email.
I need your suggestions/guidence to overcome from the challenge with JAWS.
Friends, I recently Joined IBM India. There my profile is to assign
the insidents/tickets to the resolver groups from the tool called
Rimidy.
For that, I need to open the another tool called Cytrix. from there I
have to open Rimidy. Apart from that, there is no another way.
My challenge is, Jaws is userly friendly till I open Cytrix. If I
click Rimidy from there, Jaws is not saying anything. Not even time,
title etc.
But it will say log on frame. After I enter user name and password, it
will say starting rimidy. Thats it. after that, If I navigate with
arrow keys or tab key it will not say anything.
If I restart the Jaws and press insert f1 twice, it will say help
topic is not available.
I am not aware how to overcome from this challenge.
Friends, I need your suggestions/guidence in this regard as earliest
as I need to submit the report to my manager regarding the
accessibility.
So friends, Kindly help me in this regard as soon as possible.
Call me if you have any clarifications.
With best regards,
Srinivas MVLES.
9590872930.
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