Hello, everyone.
My intent with this e-mail is not to stir up controversy, but to try to get
the truth regarding upgrading a Jjaws SMA.
Here's my situation:
My current Jaws SMA ends with Jaws 18.
I recently received a mail notification from Freedom Scientific advising me
that I can renew my Jaws SMA for the next two Jaws upgrades for $120, as
long as I do so by December 31. In a followup conversation with the FS
Customer Service Department, I was told that if I wait to renew my SMA after
December 31, that cost will go up to $180.
I was always under the impression that the $120 SMA renewal cost figure
would be the same as long as you renewed your SMA prior to the next major
Jaws update.
Perhaps I am mistaken here, and wonder what others know about this issue.
I may not be able to renew my SMA prior to December 31, and just want to
know what to expect, or how to advocate for a fair price.
Thanks!
Dr. Tom Behler from Michigan
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