I am glad to hear that Mike is appreciated on here as he does as much as
anybody else on the list to help out answering questions ETC.
I do not answer as many these days for a couple of reasons. First off my
version of office is only 2007. Secondly the list is large enough to be self
sustaining. As a result I am happy for the most part to sit back and monitor
the traffic so to speak.
Keep doing a good job Mike and everybody else who contributes.
-----Original Message-----
From: Adrian Spratt
Sent: Tuesday, February 7, 2017 11:27 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] MWB & Accessibility With Jaws,From MWB Tech
Support
Having just plowed through a long thread sent out by the ACB just to get to
a link to an article, I sympathize. However, Mike doesn't normally post
threads. IN this case, I was glad he did because we got a flavor of the
company rep's attitude, which seems very positive. I was more encouraged
than I would have been had Mike just paraphrased her.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Rose
Sent: Tuesday, February 07, 2017 10:43 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] MWB & Accessibility With Jaws, From MWB Tech
Support
A summary may have worked better, having to read all the headers over and
over again and backwards does not give coherence.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Monday, February 6, 2017 4:04 PM
To: Jaws-Users List
Subject: [JAWS-Users] MWB & Accessibility With Jaws, From MWB Tech Support
Hi All,
This is the thread I've got going with Malwarebytes tech support regarding
MWB's accessibility with JAWS. The most recent message I received is at the
top, & you can follow the rest of the thread by reading down. As I said,
the most recent being at the top , & moving down to the 1st / original
message.
This message was sent to mb69ma...@charter.net in reference to Case #:
1205319.
FEB 06, 2017 | 01:28PM PST
Lisa replied:
Hi Mike,
I agree and I feel that there is some work to be done yet with MB 3.0. 1.75
is amazing with the Screen Readers, but I had to work really hard to figure
out how to get to the Scan results and then when the Scan results open, it
starts reading every single line and no way to 'halt' that process and just
save it somewhere.
I'll try to find out where they are with this and get back to you. It may be
another day or so, but I promise I'm not forgetting about you. :-) Best
regards, Lisa
----------------------------------------------------------------------------
----
FEB 03, 2017 | 10:03AM PST
Mike replied:
Hi Lisa,
Navigating MWB 3.0 is not the problem, but what is meant by being accessible
is doing tasks like scheduling a scan or updates, reading scan results,
telling MWB to exclude files / folders, or removing an item from quarantine,
and telling it to exclude certain items when scanning, for some examples.
Like I say navigation is no problem for some, but it is for others, but that
is always going to be the case because there is such a vast difference of
skill sets amongst screenreader users. It's the accessibility that's the
issue, & that's where only the more skilled / advanced users are having some
success, where the less skilled users, which is most of the screenreader
users, are having problems, so they are still using the more accessible
version of MWB 1.75. I know different people are going to have definitions
for being able to navigate a program, & a program being accessible, but
anytime I have to work at using a program verses the program working for me,
is when I consider it not accessible for most users. I'm not the most
skilled user, but I can get a lot of programs figured out, & this is how I
determine how accessible a program is verses being able to navigate it. I as
well as several hundred Jaws users are very thankful that you're taking the
time, & actually using Jaws to test the program to make it a more accessible
program for the blind community because too many other program creators just
don't give a damn about us! So, thank you thank you very very much for your
help!
Take care.
Mike
Sent from my iBarstool.
----------------------------------------------------------------------------
----
FEB 02, 2017 | 03:29PM PST
Lisa replied:
Hello again Mike,
I just tried Malwarebytes version 3.0.6 with Jaws version 17.0 and it is
working much better than Malwarebytes 2.2 version ever did. You might want
to install it and try it for yourself.
One warning - Jaws says 'to switch pages, press Control Tab'. You do not
need to press the Control button, just press the Tab button. Pressing the
Control button and the Tab button does nothing.
Please let me know the shortcomings you are finding with the program.
Best regards,
Lisa
Malwarebytes Customer Service
----------------------------------------------------------------------------
----
FEB 02, 2017 | 08:30AM PST
Lisa replied:
Hello Mike,
Welcome to Malwarebytes support, my name is Lisa and I'll be discussing this
issue with you. Version 1.75 and 2.2.1 do use the same definitions database,
but 2.2.1 includes a rootkit scanner and better / faster remediation.
I do realize that Jaws works really well with version 1.75, and 2.2 leaves a
lot to be desired of when it comes to compatibility with screen readers,
Jaws in particular.
Malwarebytes 3.0 is supposed to be compatible with screen readers, but what
I'd like to do is install Jaws on my test machine and see for myself how
well it does.
I'll get back to you later this evening and relay my findings to you.
Best regards,
Lisa
Customer Success
----------------------------------------------------------------------------
----
JAN 30, 2017 | 10:50AM PST
Original message
Mike wrote:
Hello,
I'm trying to tell other blind users of MWB that 1.75 does not use the same
definitions as 2.2, but I'm not computer literate enough to explain the
difference. Would you please tell me if 1.75 does or does not use the same
protection definitions, & explain the differences if not? This will really
help many members of the blind community help understand your product &
upgrade to the newer version. By the way, MWB 3.0 is not accessible for us
blind people using screen reading programs.
Take care.
Mike
Sent from my iBarstool.
Take care.
Mike
Sent from my iBarstool.
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