On 11 Dec 2006, at 20:09, Andy Lester wrote:
On Dec 11, 2006, at 2:08 PM, Andrew Brosnan wrote:
I suggest a sit down with management that focuses on what *they* want
and need, as much as what the IT staff needs. Sounds like you may
have
done that, but when you say 'screaming to deaf ears', I've never
found
that approach very successful.
I would also suggest that you pick ONE thing that can be done NOW,
and do it, without management being aware of it.
Yup. JFDI is a terribly effective technique for process improvement.
Adrian
