Here we have a sentence which says: "before answering, count to ten". And I think it is a very wise sentence. Counting to ten makes you reconsider what you are going to answer, because it may make you re-interpret what has been said to you or just gives you time to chose the correct words. This is even easier to do when answering e-mails. When writing an e-mail, there are many possibilities of being misunderstood, because the one who reads doesn't see the face of the one who writes when he/she is making a joke, or because the one who writes is a non English speaking person and doesn't express him/herself correctly, or just because he/she is not a very perfect writer... So please, let's all Count to Ten before answering and let's continue with the good colleague spirit of Arachne.
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