Sounds like you should call Legacy support on the phone.
(Another option might be to install Legacy in a different folder than the
default folder which might give you a separate installation).
Jeff
----- Original Message -----
From: Christine Pearce
To: LegacyUserGroup@legacyfamilytree.com
Sent: Wednesday, July 02, 2008 6:14 AM
Subject: [LegacyUG] Unknown message box on Legacy7 start-up - Legacy frozen -
Urgent help please!
I started Legacy this morning and the 'do you want to check for updates'
message showed. At the split second I checked Yes, I was jostled by the dog and
the mouse clicked on No. Legacy completely froze.
After rebooting, I started Legacy and a message box pops up that simply says
"Message". There are no icons by which it can be closed. I can type in the box.
The main Legacy screen is frozen, with no data.
After checking the Archives, I tried removing all the *.usr files, to no
affect. I tried reinstalling over, but that didn't work. Then, after checking
the Archives, I removed the install.log and reinstalled.
When that didn't work, I tried Remove Programs, but it said it couldn't find
the install.og. So, I manually removed all the files in the Legacy program
directory, then reinstalled (from disk).
There is no change - the unnamed Message box still pops up and the main
Legacy screen is frozen.
Can someone offer advice as soon as possible?
Many thanks,
Christine
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http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
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