Yes, it does suggest that they wiped the existing partition and
reinstalled Windows from fresh. The normal Windows recovery for Win 10
does include the option of retaining all of your own data and just
leaving you with the option to reinstall your programs.
As a standard I create my files onto a separate hard drive away from the
Windows install drive and rerouted the /Users/me folder to it. And
always make backups to an external USB device; I would not use OneDrive
etc except as a means of transferring files elsewhere.
Regards
Chris
------ Original Message ------
From: "Kevin Ferguson" <kevinf2...@hotmail.com>
To: "Legacy User Group" <legacyusergroup@legacyusers.com>
Sent: 02/04/2022 17:04:42
Subject: Re: [LegacyUG] protection for Legacy program in PC
Hello Jack,
Sadly, there is no way to protect against these things other than the
actions you have already taken...backups. The only other advice I can
give is to have a directory with all your "setup" files in it. I have
one named "Installed PC Software" which gets backed up to external
storage every week. Iy has Legacy 9.0 setup file in it along with all
the other software I have installed in it.
I suspect that when they re-installed Windoze they did so by
overwriting the existing partition so your data was lost. I have to say
that I haven't had any BSOD with Windoze 10, but that doesn't help you.
I can't stress enough to people how to follow the 3, 2, 1 backup
strategy...3 backups, 2 different device type, 1 off site (could be a
web site ie OneDrive etc). Personally, I run several websites so I have
unlimited webspace that I back my system up too.
Sorry for your issues.
Best regard
Kevin
www.abbydalesystems.com
Numbers 6:24-26
--------------------------------------------------------------------------------
From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> on
behalf of Jack Reynolds <daisy.pat2...@gmail.com>
Sent: Saturday, April 2, 2022 10:21 AM
To: Legacy user group <LegacyUserGroup@legacyusers.com>
Subject: [LegacyUG] protection for Legacy program in PC
I'll ask my question first and then give you the circumstances under
which my problem happened.
Question: Is there any way to protect the Legacy Program on my PC when
Windows Support has to uninstall/reinstall my windows 10 because of a
blue screen crash?
My new laptop PC is 2 months old and I have had 6 blue Screen crashes.
The manufacturer, Geek squad and Windows Support have all tested the
PC. Windows Support as part of their process uninstalled and
reinstalled Windows 10. This left my Legacy 9 with all updates in very
bad condition. My Deluxe version was gone and the standard version
didn't show any family files left in it. I restored deluxe through my
Customer number and was able to restore my family files. The process
also deleted Legacy Family Tree backups. I have always had backups.
OneDrive cloud storage and backups on plug in drives. It wasn't an easy
talk finding everything but I did manage to restore files, etc.
I plan to go back to the manufacturer and get a refund on the return of
the PC. I would like to know what can be done to protect Legacy program
and its files if I ever have to have this done again.
Any ideas concerning this would be appreciated.
Jack Reynolds
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