See below my reply to the reply from the commerce commission...... Thank you for your reply.
Please explain how it could be acceptable that a "disconnection" and a "reconnection" cannot be organised concurrently? For example, do you think it realistic for a supplier to say that they will not order a new item until the old one is taken away? Kind regards, Robert Fisher -----Original Message----- From: "Patricia Painter" Sent: Mon, 21 Feb 2005 09:32:41 +1300 To: Subject: Commerce Commission Enquiry CAWN105073 Dear Mr Fisher We have considered your e-mail under section 36 of the Commerce Act 1986. Section 36 prohibits a person with a substantial degree of market power from taking advantage of that power for the purpose of preventing, restricting, deterring, or eliminating competition in a market. You suggest that Telecom is deliberately delaying connections and switching of customers to broadband services supplied by ISPs other than Xtra. We are aware that customers have been experiencing delays in getting services connected and switched. However, we have no evidence that Telecom is deliberately causing such delays. Our understanding is that delays are due to large volumes of requests for connection and switching, coupled with the time, steps and actions required to process each request. With no evidence that Telecom has an anti-competitive purpose, it is unlikely to be contravening the Act. Yours sincerely Patricia Painter Contact Centre Adviser Commerce Commission P O Box 2351 Wellington Tel. 0800 94 3600 [EMAIL PROTECTED]
