-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 11/5/2010 3:10 PM, Michel Gagnon wrote: <snip> > > Just for information, what kind of support do you offer to these > customers? I am wondering what incentive there is for the small computer > store to pay $25 per user for your service rather than simply download > the official version from the website and install it by themselves. > > Regards, > > P.S. I am not getting into that business anyway.
We're offering a lot of customer hand holding. For example, if a user is experiencing a crash, we'll help them diagnose it, and we'll help them with basic usage questions or problems. The incentive for the store is that they are not having to constantly field calls from customers who are used to MSO and aren't quite 'getting' LibO. On the enterprise side, not associated with this store, we offer training, consulting, conversion assistance, and deployment. We've only offered both of those services to OOo users in the past. But, like I said, we're going to be deploying our LibO program next week. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRm8YeUq9QAeLbkAQLlfxAAnXiWTZLOoTLQhej9wmjJYj+OncMu3Ffd LG97AJM31MCJTERWvt2vtcmrajZOF5hgjol26LLpyW+yK+SmOBykL2hR+urBSH1y mpA7/wBIxAM2mzbeBQBX847JepYL/ReRN1anPjoKGNCoAQfQcFfQ1jknDqFhzxlm pchmFxO8wBfg5IpG3WF63Uu0qn1fnbEUUWuUhU/0lVSU/n42EU1qspHYHi8jnMDn Va4XhEFR/MeloD1/nK5X26RPbsj/QFwYzYpkdiogRjJQkM8m8GR9Va6f1ibcK81i VblYeNiA7f39q48eVlTcqhEhpB0c1LKnmT6ASzaStrIiMa5mstRm5jS0Yhmq+2K8 4lF+fH1KBZa+2j01LCRH89SFlhXK00vkVnVBPQkUwp/bD4m64ki8M97eRD/em3H2 DCIKQJXDrpKltjJN40h6k/iePz926NVzCfIV17aGhHKpn/2CvK6Ny3s0JtERYEJp ePguaFtOzrsYz3fx+TZxzR5XJd84184ppWrD67QfFM/jJLbZ98wIybONd6GtGhLf 8byXSiTBH3aTqrPTjrmuRPg7NKN4YIolZsUGkS9Ksz8QkiwzYD+y9vRBSyslk2MH lbCOcaeYjG7RkDiLSpEytgy54TK8OcVbbV4wiYXVqav7L1M9Ifta2E7yCVdUosqg EDEAwS2g5Ow= =P98S -----END PGP SIGNATURE----- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
