Apply To: product...@seattleartmuseum.org Or Online: http://visitsam.org/careers
JOB TITLE: Product Manager, Online Experiences DEPARTMENT: Technology SUB-DEPARTMENT: Digital Media OVERVIEW: The Product Manager manages the full development and production cycle of the online experience for the Museum visitor. This position will manage creation of content for and evaluate the success of the online roadmap, assessing the experience at all steps of their online interaction: from the moment a potential visitor receives an email, or uses search to find out when SAM is open, or clicks on an online ad, to their experience with our web site and all the way through to a ticket or membership transaction and then to the integration of their data into our database for future outreach and engagement. This position will actively collaborate with other departments (Curatorial, Education, Membership, Development, Marketing) to develop an online roadmap to educate, excite, and engage. A successful product manager, will be hands-on initiating and integrating web and email initiatives with strategic goals. This individual will also assess the Museum’s public-facing online needs, manage budgets and timelines, work with internal and external designers and developers, and develop metrics for success. This is a strategic project management role; not a technical one. FLSA STATUS: Exempt REPORTS TO: Director of Technology ESSENTIAL FUNCTIONS: 1. Provide a website roadmap for continual development and execution of the museum’s online digital engagement strategy and managing the tools and applications needed to execute this strategy. 2. Provide an e-communications roadmap, utilizing email for content strategy development. Analyzing the success of all e-communications initiatives, ensuring increased engagement and revenue from this channel. 3. Research and manage the email calendar, web analytics, metrics and usability studies to drive admissions, membership and funding efforts. 4. Serves as a project team leader, working with content creators and editors, designers, media specialists, external contractors, editors, and internal clients to define goals and develop creative solutions. 5. Oversees and iteratively manages, from conceptualization to completion, new web and online digital initiatives, make strategic recommendations, develop plans, specifications, budgets and metrics for success. 6. Work closely with content providers (curators, educators, and, communication managers) to ensure content deliverables are on track as well as consistent to SAM’s brand. 7. Supervise and lead SAM’s SEO efforts. 8. Oversee and provide QA testing on all web and public digital media to verify content is properly functioning on multiple channels as expected. 9. Oversee, coordinate and manage external vendors, agencies and consultants as related to online digital media. 10. Perform other duties as assigned, such as managing and fulfilling requests in the digital media queue; modify and update online web pages; create and manage online assets and media. QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1. 5+ years of experience (or equivalent) in interactive digital media or web project management. 2. Strong project management skills and experience: must be organized and detail-oriented and have strong partnership-building skills, decision-making abilities, and problem-solving capabilities. 3. Excellent communication, collaboration skills, and critical thinking and the ability to effectively communicate (written and speaking) at the group and executive level. 4. Experience in mobile web and mobile application capabilities, trends, and customer behavior across devices. 5. Solid understanding of analytics reporting tools and web analysis measures. 6. Ability to drive multi-project scheduling, budget, and cross team meetings and communication. 7. Experience working with Web Content Management Systems, SharePoint and WordPress experience preferred. 8. Demonstrated expertise with Microsoft Office, Project, Visio, and video and web publishing tools. 9. Strong understanding of web technologies and coding: HTML, CSS, JS/JQuery required. 10. Strong understanding of digital graphics production required. 11. Experience with Adobe Creative Suite, especially tools such as Photoshop and Illustrator are required. 12. Expertise in dealing with ambiguity, a positive, can-do attitude, and the ability to quickly ramp up on new concepts and tasks is required. 13. Demonstrated ability to work professionally and tactfully with donors, members, the public and coworkers, represent the Museum with a high level of integrity and professionalism, adhere to Museum policies and support management decisions in a positive, professional manner. WORKING CONDITIONS: 1. Work areas are inside, in a climate-controlled environment with light background noise. 2. Work is occasionally performed at other indoor and outdoor event sites. 3. Work may require occasional long periods of sustained standing during Museum events. PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS: 1. Sitting/Standing/Walking: Approximately 75% of time is spent seated while working at a desk. Balance of time (approximately 25%) is spent standing or moving around the work area. 2. Ability to stand for extended periods of time when assisting at Museum events. 3. Speaking/Hearing: Ability to effectively communicate with co-workers, visitors and outside agencies, by telephone and in person. 4. Lifting/Carrying/Pushing/Pulling: The ability to lift and carry up to twenty pounds is necessary for moving material and equipment for events. 5. Vision: Corrected vision close to 20/20 is necessary to effectively use the computer screens. 6. Stooping/Kneeling: The ability to stoop and kneel is necessary for accessing files. 7. Reaching/Handling: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies. The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties. Please contact the Human Resource Department for additional information. _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
