Posted by [EMAIL PROTECTED] : [EMAIL PROTECTED] says: IBM would like to partner with a tribe to fund a "Call Center Project" on a reservation. This is a multi-billion dollar industry. The Call Center would provide the human interface for IBM's customers to use when requiring IBM's products, services and general information; provide functional and backup support to IBM's own internal operations. The tribe's role would be to provide the use of a site/building capable of containing not less than a 250 Call Center agent workforce; provide that technology and infrastructure necessary to expand from an initial IBM 50 agent workload, to site capacity of 250 agents; provide Native American personnel with those skills and attributes identified below, in sufficient numbers to staff the IBM support * at least a high school diploma (college degree preferred) * communication skills --good verbal fluency, clarity, intonation * proven typing/keyboarding skills * listening * problem solving * potential/ability to multitask * customer empathy * highly dependable * ability to deal with changing priorities and requirements * proficiency in basic math, spelling and grammar; If your tribe is interested in finding out more about this project, please contact Larry Gutstein at (914) 499-5733.
