I had to open a case with Office 365 support the other day, the first time I've need to do so in a while. We have E3 Business Premium licenses.
I was expecting to be able to open a case via a new ticket sort of dialog box, and I can answer various prompts if the issue is billing, Exchange, licensing, Dirsync, etc. Instead the only thing I saw was a way to search for similar issues,and then to have an agent call me. I selected the option to have the agent call me, and I got a call in about 20 minutes, so response time was good. The agent's knowledge however was very weak and did not seem like the usual experienced professionals I've had support from previously. there is also no way to track a ticket since the portal is gone, at least for me. Does everyone see this "new" support method? I'm wondering if this is the company license level (until recently I worked for a service provider for mostly non-profits). Tom
