correct, but ONLY after they VPN , yet it does not occur in their homes
Jean-Paul Natola ________________________________ From: listsad...@lists.myitforum.com <listsad...@lists.myitforum.com> on behalf of Kennedy, Jim <kennedy...@elyriaschools.org> Sent: Thursday, December 7, 2017 1:05 PM To: ntsysadm@lists.myitforum.com Subject: [NTSysADM] RE: HP scanning losing connection - VPN Sounds like the printer/scanner is having trouble finding the PC’s then……. From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of J- P Sent: Thursday, December 7, 2017 10:50 AM To: ntsysadm@lists.myitforum.com Subject: [NTSysADM] Re: HP scanning losing connection - VPN After connecting to the VPN they can ping other PC's and the printer , and I have actually confirmed it by adding the printer using a TCP port as opposed to the HP "discovery" port, it will print fine but the scanning continues to fail and they actually scan more than they print. And as I mentioned when they take their laptops home this doesn't occur (granted it's not the same exact model HP but its the same software) ________________________________ From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> <listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com>> on behalf of Melvin Backus <melvin.bac...@byers.com<mailto:melvin.bac...@byers.com>> Sent: Thursday, December 7, 2017 6:56 AM To: ntsysadm@lists.myitforum.com<mailto:ntsysadm@lists.myitforum.com> Subject: [NTSysADM] RE: HP scanning losing connection - VPN If the VPN is not doing split tunneling it will break that setup. Easy test, do a route print and see where the default route it pointing. Or trace to an external public IP and see if it goes out your local gateway or down the VPN tunnel. Can they ping the other PCs on the network when it happens? Sometimes it’s easier to see when you expand the list of symptoms. -- There are 10 kinds of people in the world... those who understand binary and those who don't. ¯\_(ツ)_/¯ From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of J- P Sent: Wednesday, December 6, 2017 9:01 PM To: NT <ntsysadm@lists.myitforum.com<mailto:ntsysadm@lists.myitforum.com>> Subject: [NTSysADM] HP scanning losing connection - VPN soho environment, 5 pc's using HP's native scanning protocol (twain WIA) constant "scanner not found" from the pc's rebooting the the pc's and printer/scanner it re-establishes connections- they do use VPN haven't narrowed it down yet as to whether or not its the VPN that "breaks" the scanning ability-- users claim that "at home it works fine with or without VPN" looking to get a real "Canon/Ricoh/Xerox" into the office , as the current one is a consumer product any thought's ? Jean-Paul Natola
