On Sun September 4 2011, you wrote: > You do realize, of course, that this error doesn't necessarily indicate > a problem with your outbound mail server...right? > > Now then...from what I can garner from your typically sparse data...If > you one-off these messages it works OK, it's only when he bulk > mails...so do the end recipients ever get the message after waiting 72 > hours, or have you never been able to wait that long? Do they ever get > duplicates after 72 hours? > > How many recipients are we talking about anyway? 100, 1000, ONE MILLION > USERS? Inquiring minds want to know. > > As to your salient question, where to start looking: > How internet email works: > http://email.about.com/cs/standards/a/smtp.htm > > Understanding SMTP Error Messages: > http://email.about.com/cs/standards/a/smtp_error_code.htm > Thanks. I do understand how internet email works. I used to work for an ISP and got all that explained to me.
As for the number of email addresses...umm... maybe 10-12 emails. As far as I know they never receive the emails, but that's a very good question. I'll have to investigate. I created a distribution list with those particular email addresses on it and sent a test message to that distribution list. Virtually everyone received the email within 24 hours. There are a few "stragglers" (I got one reply yesterday several days after I sent the original email. I'm tempted to think that was just a case of the user not checking their email regularly.) So, it's not a case of a message to one of those users getting through, it's a case of my test message to that distribution list that I created getting through. Unfortunately the sales manager in question was not in the office this past week. When he gets back in I'll see if he's got a distribution list and see if maybe there's something wrong with the distribution list he's got (assuming he's got one.) As for the terseness of my original message, I don't want to burden the list with useless information and I didn't see how listing the email addresses was going to help, although looking back, I suppose I could have "munged" the email addresses or at least given an indication of how many there were. -- Thanks, John Aldrich Blueridge Industries IT Manager ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
