forwarding the answer of nhomar that I think is great. -------- Original Message -------- Subject: Re: [Openerp-community] About OpenERP Enterprise contract value... Date: Sat, 22 Feb 2014 12:02:15 -0600 From: Nhomar Hernández <nho...@gmail.com> To: Eric Caudal <eric.cau...@elico-corp.com> CC: Carlos Vásquez <carlos.vasq...@clearcorp.co.cr>, Fabien Pinckaers <f...@openerp.com>, Fabrice Henrion <f...@openerp.com>, Igor Cardoso <i...@openerp.com>
2014-02-21 23:08 GMT-06:00 Eric Caudal <eric.cau...@elico-corp.com <mailto:eric.cau...@elico-corp.com>>: Hi OpenERP Partners, There has been some questioning about the OpenERP Enterprise Contract after some of Fabien's email and there is a real debate/questioning about the value that this contract brings to the final customer. Hello. I have the 3 type of generic customers: - Little ones. (Less than 6 or 4 users). - Middle Ones. (More than 20 Users). - Big ones. (More than 200 Users). Lets share my experience in line thanks to ideas shared by Carlos and Eric. If you see how much the world is ready to pay (and is paying) some stuff comes alive with more sense. We have applications on competitors with only 10% ready to use applications of what we have in OpenERP that cost the full price only these applications, (CRM and Project as an example), then when you sum all these apps separately for a customer it can bring even from 200 to 250 usd/usr. We have sold little quantity of enterprises, but we include always as part of the agreement our own plain services too, then I can manage the relationship with plain costs (It works for me very well). I saw several people failing in deliver good services after 7 or 8 Enterprise sold because they don't have included these services as part of the total cost of ownership, and customer ask for plain mantainance services which is clear but it is that "a service". We DON'T have any competitor around the world that can offer "plain" cost for bug fixing. Why is not for our customers this a good added value?, I understand there are big exceptions. We have other specific tools, As administrative tools for example, that cost less that 39 usd/usr month in these world is a little more difficult. Then I just want to put my experience on the table to allow have a bigger spectrum. About Carlos words. Yes IMHO, we in our specific countries can manage the job as a "channel" to allow OpenERP and us be profitable, we are preparing an offer for our two countries too, and it was impossible comply with a profitable agreement for everybody too, but we need to go alive first to be sure they were right or wrong, it means all what i can say today is simply speculative, because they have real number rolling we don't. About Eric words. My friend, i just recommend to you avoid to think you are shitting your customers, make the numbers in a real way as a company, and you will see more clear the Value added with the price. But yes if we buy an Enterprise and we don't use it correctly "Which I think should be taught as part of the 1st enterprise" you feel in this way (I did in some point). We can talk about these topic if you want in spanish a little deeper (i english is too difficult to me). About Some generic issues. What IMHO should happen is that OpenERP need to move faster with services, it means, better MP process, better answers, best quality on services, some pre-configured/tested scenarios (as part of Enterprise) these are NOT code, just configured data. But at the end of the day the MAIN issue is that some "numeric analysis" start from the principle of OpenERP is available For Free, and we as key community members must be the protagonists of ensure it continue being in that way, buy Enterprises ensures that, ensure End user a continuous Evolution of the software, and extraordinary marketing approach for us (well at least theoretically speaking). About other options I tested. I see people that prefer mantain closed the code because "they" invest in these 4 or 5 hundreds of lines AND never buy OpenERP services because one reason or another, then when tool evolve and broke these developments they complain as they have the "right" to do it, we should as community NOT encourage that, and our message must be overwhelming about that, not calling them leechers or something like that, but using some specific maketing option to encourage put everybody in the same roadmap. The main issue is that some times (just some times not always) OpenERP include everybody on these bag of people that complain without reason and it is not right. I think the Open Source (as one time Fabien told me) is more an "State of Mind" and we always must include these state of mind in our "Cost Structure" because even the democracy has a cost ;-), Venezuela is a good example of what can become a society that want EVERYTHING for free and it is the only feature that Government and Opposition have in common, RESUT. Other tools that are by far less advanced take even more money than OpenERP "Why our users can not have a model to do the same with OpenERP?" OpenSource is not a matter of price is a matter of "Open The Code, and Open The process". About our internal numbers. With the sum of all our internal numbers and enterprise sold, we are mantaining today +350 modules in all our projects, and really it is not enought yet, re-write them, fix them, migrate them to a fixed price.... we are achieving the deal already (it means we are in our break even point) regarding to Enterprise Licences Sold, but I think if everybody comply with the rules OpenERP prices must come down, in the middle we need to resist with this status quo. About OpenERP quality of services. The Experience has demonstrated to me that Enterprise is NOT a matter of who CAN DO the job, is a matter of who DO the job, and It is a work "shared" between OpenERP and the Partner/customer, it means, both parts must to take equal or similar quantity of money contract by contract. I have something like 60% of success with this approach, it means I comply with the objective of "outsource" the job of fix and migrate at a plain price, it brings me some specific good profit, I think with twice the enterprises I have today I will increase these number, but we can not do that if not everybody play the same game. What services I should include in Enterprise, for the future? 1.- Preconfigured/Pretested stuff. 2.- Best administrative tools "as Eric told" 3.- A "Good" reseller model, where even I can manage by myself them. 4.- Best merge proposals process, it means, stop encourage the patch process. 5.- Automation tools, only for who buy enterprise (open sourced but available only for who pays). I hope it helps. Regards. PS: I sent this privately because I think it is a business discussion and not a "Community" discussion. -- -------------------- Saludos Cordiales Nhomar G. Hernandez M. +58-414-4110269 <tel:%2B58-414-4110269> Skype: nhomar00 Web-Blog: http://geronimo.com.ve <http://geronimo.com.ve/> Servicios IT: http://vauxoo.com <http://vauxoo.com/> Linux-Counter: 467724 Correos: nho...@openerp.com.ve <mailto:nho...@openerp.com.ve> nho...@vauxoo.com <mailto:nho...@vauxoo.com> twitter @nhomar _______________________________________________ Mailing list: https://launchpad.net/~openerp-community Post to : openerp-community@lists.launchpad.net Unsubscribe : https://launchpad.net/~openerp-community More help : https://help.launchpad.net/ListHelp