Hi Kieran, be sure that all new emails are going to the right queue and assign your autoresponder to this queue. This worked for me.
Mario Am Mittwoch, 16. Juli 2003 16:13 schrieb Kieran Fulke - Sun Remote Monitoring Centre: > I'm having a problem getting auro-respond / new ticket emails to work. i > think i i have everything in the right places, but the otrs.log only shows > that a new ticket is being generated, and nothing about sending out an > email auto-response. any way i can make the debug noisy to see whats going > on, or anything else you can suggest? > > regards > > kieran > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > <!DSPAM:3f155b04170451393918401> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
