Good Morning Graeme
Yours was the correct solution it seems as though all the email received
during the time the database was giving problems were all corrupt, about 18
of them and after deleting all of these emails the problem was corrected.
Rudi
----- Original Message -----
From: "Rudi Kramer" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Monday, June 20, 2005 2:44 PM
Subject: Re: [otrs] Got no
ArticleID!at../..//Kernel/Output/HTML/ArticleCheckPGP.pm line
Rat's, I've already done that but the same message comes up. Also it
looks like more and more tickets are being affected:
Priority Facility Message
----- Original Message -----
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Monday, June 20, 2005 2:32 PM
Subject: Re: [otrs] Got no ArticleID!
at../..//Kernel/Output/HTML/ArticleCheckPGP.pm line
Hi Rudi,
I have experienced a similar issue.
When this occurs, we simply remove the erroneous tickets from 'ticket'
table in the SQL (OTRS) database and this resolves the issue 100% of the
time.
If this is not helping in your case, I can only assume that some corrupt
tickets, without article ids, remain.
HTH,
Graeme
Rudi Kramer wrote:
My apologies I accidently used the same subject as a previous poster.
Good Afternoon
I am runnng OTRS 1.3.2 on a fedora core 2 box.
We recently ran out of hard drive space and our php database crashed.
Now when I try to view certain pages I get the following error message:
Software error:
Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line
32.For help, please send mail to the webmaster ([EMAIL PROTECTED]),
giving
this error message and the time and date of the error.
The following appears in the system log:
Mon Jun 20 13:56:36 2005 error OTRS-CGI-10 No article found for
TicketID 65975!
Mon Jun 20 13:56:04 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:54:03 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:52:01 2005 error OTRS-CGI-10 No article found for
TicketID 65988!
Mon Jun 20 13:51:34 2005 error OTRS-CGI-10 No article found for
TicketID 65975!
I searched for the tickets in phpmyadmin and i found the tickets but no
information was caputred and when I try to view the tickets in articles
there is nothing. I thought that by deleting the tickets out of the
tickets
queue the problem would be resolved but it still exists.
I have spoken to the administrator of the box but he has no idea on how
we
can fix the problem.
Any ideas?
Thanks
Rudi
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