I think this is a very valid request; it has already been logged in Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=3770 Now only if a company wanted it so badly that they coded it (or hired someone to code it)... KR -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, May 19, 2009 at 09:45, Marius Schrecker <mar...@kadme.com> wrote: > Tim Bos wrote: > >> >> Is it possible to have multiple email addresses for 1 customer user. We >> have some customers that use multiple email addresses, and I don’t want to >> have to give them multiple logins. >> >> I found an article from 2 years ago with the same request, but there was >> no answer. >> >> Thanks. >> >> ------------------------------------------------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > Do you want full functionality for the extra addresses, or is this for > information only (like a telephone number)? > > Just a guess, as I'm a noob here, but can you not add fields for extra > E-mail addresses in the customer_user table, then map them up using the > array I've been asking about in Config.pm? Not exactly a great solution as > adding information in this way gives a very un-normalised db structure, and > the extra fields will show up for everyone. I'm guessing that only the > original otrs.customer_user.email field will be used for system E-mails and > that you must also keep the name of this unchanged for the mailing to work. > > Cheers! > > Marius > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
