If creating a ticket is very slow it could also be caused by various other issues. Creating a ticket also usually sends mail notifications. If you have a slow SMTP server this can take a long time.
To alleviate this issue I usually like to install a local postfix that sends its messages to your SMTP server. OTRS can now send the messages to the local postfix directly and postfix will take care of queueing and delivery. Also, slow nameservers can be a performance bottleneck. Please make sure your DNS resolution is fast. Apart from that, of course proper tuning to your database and web server help. The vast majority of OTRS users deploys on Apache + mod_perl. Yes, you CAN deploy on FastCGI, and I think it might be faster on comparable hardware, but I have not yet seen a reliable configuration in production yet, only in PoC setups. If anyone has a proven configuration to share, of course, that would be interesting. -- Mike On Fri, Aug 26, 2011 at 00:37, Wagner <wagner...@gmail.com> wrote: > Already installed support module, and did everything it showed me. > > Orts is getting slow when I do actions like, creating a new ticket, or when > a click in the + ou - button in the sysconfig module, as to add a new value > to freetext. Is it normal to take about 1 minute to create a ticket? > > Thanks > > 2011/8/25 Marius Vaitiekunas <mariusvaitieku...@gmail.com> >> >> On Thu, Aug 25, 2011 at 11:42 PM, Wagner <wagner...@gmail.com> wrote: >> > Hello, >> > >> > has anyone tried using lighttpd + fascgi instead of apache + mod_perl? >> > >> > My otrs is very slow, so I was wondering if this could help >> > >> > Thanks >> > >> >> Hello, >> >> Try to install support module ant do everything, what it  suggests. It >> should help. I am not sure, that your otrs is slow because of apache. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
