Quoting Gadow, Shawn (sga...@ocusd.net):
> I have never had this issue with any other web app I have set up however I
> use ISS with most of my web apps.. everything works fine with OTRS inside of
> the network and has for months now I love the product.. but today I decided
> to make it available outside as so I could use a phone app to access the
> system.. at any rate whenever I attempt to load the site using the outside
> url I receive the following error and I am at a loss as to why.. otrs is
> installed on a windows server.. any ideas?
>
> Technical Information (for support personnel)
>
> * Error Code: 502 Proxy Error. The network is down. (10050)
> * IP Address: 10.1.2.10
Do you tunnel the connection from the phone to your internal net? An
address of 10.*.*.* belongs to a private net no one outside can route to.
Or where do you get that address from?
> * Date: 3/22/2012 8:35:40 PM [GMT]
> * Server: ODTMG-01.ocusd.local
> * Source: proxy
Hope that helps,
Susan
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